Privacy Policy

Vorexa Logistics (“Vorexa Logistics,” “Vorexa,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, request a quotation, track a shipment, communicate with us, or use our logistics and transportation services.

By accessing or using the Vorexa Logistics website and services, you acknowledge that you have read and understood this Privacy Policy.

1. About This Privacy Policy

Vorexa Logistics provides logistics, transportation, freight, warehousing, customs coordination, shipment tracking, and related supply-chain services.

In providing these services, we may need to collect certain information relating to customers, business contacts, shipment senders, recipients, authorized representatives, website visitors, and other individuals who interact with us.

We take reasonable steps to ensure that personal information is handled responsibly, securely, and only for legitimate business purposes.

This Privacy Policy applies to information collected through:

• Our website;
• Shipment tracking services;
• Quote and inquiry forms;
• Contact forms;
• Customer-service communications;
• Email communications;
• Telephone or messaging communications;
• Logistics and shipping documentation;
• Business transactions and service agreements; and
• Other legitimate interactions with Vorexa Logistics.

2. Information We Collect

Depending on how you interact with Vorexa Logistics, we may collect different categories of information.

2.1 Information You Provide Directly

You may provide personal information when you:

• Request a quotation;
• Contact our customer-service team;
• Create or use an account;
• Submit a shipment request;
• Track a shipment;
• Complete a contact form;
• Subscribe to communications;
• Request information about our services;
• Enter into a business relationship with us; or
• Communicate with us regarding an existing shipment.

This information may include:

• Full name;
• Company or organization name;
• Email address;
• Telephone number;
• Billing information;
• Business address;
• Delivery address;
• Pickup address;
• Shipping address;
• Recipient information;
• Sender information;
• Shipment details;
• Tracking or reference numbers;
• Customs and shipping documentation;
• Information included in messages sent to us; and
• Other information you voluntarily provide.

3. Shipment and Logistics Information

Because Vorexa Logistics operates within the transportation and logistics sector, certain information may be required to arrange and manage shipments.

This may include:

• Tracking numbers;
• AWB or shipment reference numbers;
• Sender details;
• Recipient details;
• Pickup location;
• Delivery location;
• Cargo descriptions;
• Package dimensions;
• Package weight;
• Number of packages;
• Transportation requirements;
• Delivery instructions;
• Customs information;
• Import or export documentation;
• Shipment status;
• Delivery confirmation information; and
• Other information required to coordinate transportation and delivery.

Some shipment information may relate to individuals other than the person directly interacting with Vorexa Logistics. Customers who provide information about another person should ensure that they are authorized to provide that information where required by applicable law.

4. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Website pages visited;
• Date and time of visits;
• Referring website;
• Approximate geographic information;
• Website interaction information;
• Device identifiers; and
• Other technical information necessary for website operation and security.

This information may be collected through server logs, cookies, analytics technologies, and similar technologies.

5. Cookies and Similar Technologies

Vorexa Logistics may use cookies and similar technologies to improve the functionality, security, and performance of our website.

Cookies may help us:

• Keep the website functioning properly;
• Remember user preferences;
• Understand how visitors use our website;
• Improve website performance;
• Analyze website traffic;
• Improve our services; and
• Support website security.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies. You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.

6. How We Use Your Information

We may use personal information for legitimate business and operational purposes, including to:

Provide Our Services

We use information to arrange, manage, coordinate, and deliver logistics and transportation services.

Process Requests

We may use your information to respond to quotation requests, inquiries, service requests, and customer-support communications.

Track Shipments

Information may be used to provide shipment tracking and delivery-status services.

Communicate With You

We may contact you regarding:

• Your shipment;
• Service requests;
• Quotes;
• Delivery updates;
• Account-related matters;
• Customer-service issues;
• Important service announcements; and
• Other relevant business communications.

Improve Our Website

We may analyze website usage and technical information to improve website functionality, usability, performance, and security.

Maintain Security

Information may be used to detect, investigate, prevent, or respond to fraud, unauthorized activity, cybersecurity incidents, and other security concerns.

Meet Legal and Regulatory Requirements

We may process information where necessary to comply with applicable laws, regulations, court orders, customs requirements, transportation requirements, tax obligations, or other lawful requests.

Manage Our Business

Information may also be used for accounting, invoicing, recordkeeping, administration, dispute resolution, auditing, and other legitimate business activities.

7. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal information, Vorexa Logistics may rely on one or more appropriate legal bases, including:

• Your consent;
• Performance of a contract or steps taken before entering into a contract;
• Compliance with a legal or regulatory obligation;
• Protection of legitimate interests;
• Protection of the rights, safety, or security of individuals; or
• Other lawful grounds permitted by applicable law.

Where processing is based on consent, you may have the right to withdraw that consent, subject to applicable legal requirements and limitations.

8. Sharing of Personal Information

Vorexa Logistics does not sell personal information as part of its ordinary business operations.

However, we may share information where necessary to provide our services or conduct legitimate business activities. Depending on the service involved, information may be shared with:

• Transportation providers;
• Freight carriers;
• Airlines;
• Shipping lines;
• Warehousing providers;
• Customs brokers;
• Port and airport service providers;
• Delivery partners;
• Insurance providers;
• Technology and hosting providers;
• Payment service providers;
• Professional advisers;
• Business partners involved in fulfilling a service;
• Government authorities or regulatory bodies where legally required; and
• Other service providers necessary to complete a requested transaction or shipment.

We aim to share only information reasonably necessary for the relevant purpose.

9. International Data Transfers

Logistics is inherently international, and some shipments or business operations may involve service providers, partners, or authorities located in countries other than the country where your information was originally collected.

Where personal information is transferred across borders, Vorexa Logistics will take reasonable steps to ensure that the transfer is handled in accordance with applicable privacy and data-protection requirements.

International transfers may be necessary to:

• Process international shipments;
• Coordinate transportation;
• Complete customs procedures;
• Facilitate delivery;
• Provide customer support;
• Maintain information-technology systems; or
• Work with international logistics partners.

10. Data Security

Vorexa Logistics takes reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Security measures may include:

• Access controls;
• Password protection;
• Secure hosting environments;
• Encryption where appropriate;
• Monitoring and security procedures;
• Restricted access to personal information;
• Staff and service-provider controls; and
• Appropriate backup and recovery procedures.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. For this reason, while we take reasonable measures to protect information, we cannot guarantee absolute security.

11. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing requested services;
• Maintaining business and transaction records;
• Managing shipments;
• Meeting accounting and tax obligations;
• Resolving disputes;
• Enforcing agreements;
• Meeting legal or regulatory requirements; and
• Protecting our legitimate business interests.

The appropriate retention period may vary depending on the nature of the information and the purpose for which it is processed. When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

12. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of information where legally permitted;
• Request restriction of certain processing;
• Object to certain processing;
• Withdraw consent where processing is based on consent;
• Request information about how your personal information is processed; and
• Exercise other rights provided under applicable data-protection laws.

These rights may be subject to legal exceptions, limitations, and verification requirements. To exercise an applicable privacy right, contact us using the details provided in the Contact Us section below.

13. Shipment Tracking Privacy

Our shipment-tracking functionality may allow users to enter a tracking number, AWB number, or other shipment reference.

Tracking information may display certain shipment-related details, such as:

• Shipment status;
• Shipment progress;
• Origin;
• Destination;
• Estimated delivery information;
• Shipment milestones; and
• Delivery status.

Users should not enter unnecessary personal information into shipment-tracking fields. Vorexa Logistics may limit the information displayed through public tracking tools to reduce unnecessary disclosure of personal information.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, payment services, transportation partners, social-media services, or other external resources.

Those third-party services may have their own privacy policies and terms of use. Vorexa Logistics is not responsible for the privacy practices, security, content, or policies of third-party websites that we do not control. We encourage users to review the privacy policies of third-party services before providing them with personal information.

15. Payment Information

Where online payments are available, payment transactions may be processed by third-party payment providers.

Depending on the payment method used, the payment provider may collect and process payment information directly. Vorexa Logistics may receive limited transaction information necessary to confirm and manage the payment or related business transaction. We do not intend to collect or store sensitive payment-card information unnecessarily on our own systems. Payment providers may operate under their own privacy policies and terms.

16. Marketing Communications

Where permitted by applicable law, Vorexa Logistics may send information about services, company updates, logistics solutions, or other business communications.

Where consent is required, we will obtain appropriate consent before sending marketing communications. You may unsubscribe from marketing communications by using the unsubscribe mechanism provided in the relevant communication or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still send necessary service-related communications concerning shipments, transactions, accounts, security, or other important matters.

17. Children's Privacy

Our website and logistics services are intended primarily for businesses, customers, and individuals who are legally able to enter into relevant transactions.

We do not knowingly seek to collect personal information from children for purposes unrelated to the provision of our services. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can assess and take appropriate action.

18. Business Transactions

If Vorexa Logistics is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction, personal information may be transferred as part of that transaction where legally permitted.

Any such transfer will be handled in accordance with applicable privacy and data-protection requirements.

19. Fraud and Security Investigations

We may process and disclose information where reasonably necessary to:

• Investigate suspected fraud;
• Prevent unauthorized access;
• Protect our website and systems;
• Investigate cybersecurity incidents;
• Protect customers and business partners;
• Enforce our terms and agreements; or
• Protect our legal rights and property.

Where legally required, information may also be disclosed to appropriate law-enforcement, regulatory, governmental, or judicial authorities.

20. Changes to This Privacy Policy

Vorexa Logistics may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable legal requirements.

When we make changes, we may update the “Last Updated” date at the beginning of this Privacy Policy. We encourage visitors to review this page periodically to remain informed about how we handle personal information. Where required by applicable law, we may provide additional notice regarding material changes.

21. Contact Us

If you have questions about this Privacy Policy, our data practices, or your personal information, please contact Vorexa Logistics.

Vorexa Logistics
Email: contact@vorexalogistics.com

For privacy-related requests, please include enough information for us to understand and respond to your request. We may need to verify your identity before processing certain requests in order to protect personal information from unauthorized disclosure.

22. Data Protection Requests

If you believe that your personal information has been handled improperly, or if you wish to exercise an applicable privacy right, you may contact Vorexa Logistics using the contact information above.

We will review legitimate requests and respond within the timeframe required by applicable law. Where applicable law provides you with the right to lodge a complaint with a relevant data-protection authority, you may also exercise that right.

23. Governing Requirements

Vorexa Logistics intends to handle personal information in accordance with applicable data-protection, privacy, electronic-commerce, cybersecurity, transportation, and other relevant laws and regulations applicable to its operations.

For operations in Cameroon, this includes consideration of Law No. 2024/017 of 23 December 2024 relating to Personal Data Protection in Cameroon. Where Vorexa Logistics provides services to customers in other jurisdictions, additional privacy requirements may apply depending on the nature and location of the processing.

This Privacy Policy is intended to explain our general privacy practices and should be read together with any applicable service agreements, terms and conditions, cookie notices, or other contractual documents.

24. Your Trust Matters

At Vorexa Logistics, we understand that trust is an important part of every business relationship. We are committed to treating personal information responsibly, maintaining appropriate safeguards, and using information for legitimate and transparent purposes.